The CRA never uses text messages or instant messaging such as Facebook Messenger or WhatsApp to communicate with taxpayers about tax-related issues under any circumstance. If a taxpayer receives text or instant messages claiming to be from the CRA, they are scams!
When in doubt, ask yourself
Why is the caller pressuring me to act immediately? Am I certain the caller is a CRA employee?
Did I file my tax return on time? Have I received a notice of assessment or reassessment saying I owe tax?
Have I received written communication from the CRA by email or mail about the subject of the call?
Does the CRA have my most recent contact information, such as my email and address?
Is the caller asking for information I would not give in my tax return or that is not related to the money I owe the CRA?
Did I recently send a request to change my business number information?
Do I have an instalment payment due soon?
Have I received a statement of account about a government program I owe money to, such as employment insurance or Canada Student Loans?
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